Inventia White Paper nuovo white paper EN 10_08_fm | Page 15

The customer can choose how to get engaged: by text or video chat.
In addition, in case of Video Chat, the privacy of the customer is always
respected as the video communication is established by default in "one
way" (customer sees the agent but can’t be seen). Inventia chat and
video chat can be
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One-To-One ( 1 agent & 1 User)
Multiparty One - To- Many (many agents & many users)
One-to-Many (asymmetric broadcast)
Inventia supports several different touchpoints:
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Pc Web
Mobile
Social
Clic2Call
Kiosk
Whatsapp
HP Sprout Pro G1/G2
Email
Sms
Virtual Reality/AR
Inventia Web Widget can be easily integrated in any ecommerce website
through a simple cut & paste process. Easy to customize Inventia web
widget offers the possibility to create a pre-selection of available services
or skills with a specific call routing. Clicking on Inventia Widget
customers can choose either
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Text-Chat mode
Video-Chat mode
privacy one way video mode
On the mobile side Inventia technology offers the best HD Video Chat experience for mobile
devices plus funnel management, collaboration, sharing, co-browsing, e-signature and on-
boarding all together in a WoW effect
experience. Chat/Video Chat can take place:
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Web based through a mobile browser
(Chrome)
APP mobile (iOS and Android) through
customizable SDKs (iOS / Android).
The Multiparty feature allows you to manage multiple clients either separately or in combination:
for example video, multiple customers simultaneously with separate funnels or e-signatures.
As an example, in Italy one of the largest Government Agency uses multiparty to handle an
interaction between a judge and multiple actors in a unique chat room, where all players can
subscribe and sign agreements, digitally guided by the agent through the same script processes.
While the One-to-Many Asymmetric Broadcast feature (Q4 2017) is designed to connects a brand
to their audience enabling a presenter to reach several to hundreds of online visitors
simultaneously from your website in the same time.
A presenter is in live broadcast from a website, it’s like being on a QVC TV channel!