Inventia White Paper nuovo white paper EN 10_08_fm | Page 14

The platform is designed to handle complex sales or crm funnels automatically online as well as
any customer identity verification procedures such as bank account opening by meeting the
compliance and the current regulations globally.
• State of the art collaboration
and sharing tools that allow
an Agent to interact with the
client, exchange and capture
documentation,
screen
sharing,
file
sharing,
document sharing, and co-
browsing like being in person
• Onboarding, esign and video
recording and video contract
technology, a special dual
view encrypted 256 BHA video
recording ready to be stored
for year in electronic archiving
at Trust Provider
• Easy click2call and no
software installation just click
on a web widget or on Inventia
mobile App and start a live
call, simple and effective. As
part
of
the
personal
interaction the customer can
connect with the sales person
via chat, video and voice
communication.
• Impressive mobile video
engagement
web
based
through a Chrome browser or
by customizable mobile SDKs
for iOS and Android
Here you are a list of some of the most important features we have
Inventia Chat & Video Chat
Increase the effectiveness and efficiency of your sales and service activities. A video chat is
worth a thousand words, especially when assisting customers with complex, online interactions.
boost your net promoter score (NPS), customer satisfaction (CSAT) score, customer effort score
(CES), first-contact resolution rates, and even sales conversions.
We
offer
state of the
art text Chat
and video
Chat
all
together
integrated
to
ensure
the highest
audio-video
quality even
in
low-
bandwidth
situations.