Inventia White Paper nuovo white paper EN 10_08_fm | Page 13

comfort of their own home, via a phone,
tablet or computer. This new approach to
online customer experience resulted in
20% customer engagement rate and a big
increase in the number of pre-qualified
leads sent to the dealerships.
Live Automotive showroom
In FCA Customers can buy or rent a car in
a few minutes, no need for time-
consuming online forms or visits to local
showroom, thanks to Inventia technology,
with
full
compliance
with
KYC
requirements.
engage them at the right time to get
their attention. Live video chat is
successful with online customers
because it’s free and immediate. It
enables brands to reduce the visitor’s
waiting time and promote a ‘‘customer
centric’’ dimension while traditional
phone calls place visitors in a position
of demand.
Remote travel agency
One of the largest Italian travel agency
provides an interactive live video
support to their customers. Complex
travels (i.e. wedding travels) always
need assistance from a highly trained
professional and tour operators. Deliver
outstanding on-line engagement from
PC or via mobile device thanks to
Inventia Video Contract technology.
Public Administration Retail applications
Government Online multi-conciliation Self Storage Digital front end
Italian Acquirente Unico Government
Agency uses Inventia to handle an
interaction between a judge and multiple
actors in a unique chat room, where all
players can subscribe and sign
agreements, digitally guided by the agent
through the same script processes. One of the largest UK based Retail Self
Storage companies used Inventia
remotely managed video connected
front end for Retail, with a flexible touch
interface. Easybox Self storage store
chain has adopted Inventia Phygital
Front End solutions for customer
onboarding in their shops
Key features
Inventia is one of the most complete visual customer engagement platforms on the market, not
on ly because it has state of the art features but because it’s been designed to handle whole sales
funnels automatically on any digital channel so that it can be defined a “Digital Sales Automation”
enabler as well.