Inventia White Paper nuovo white paper EN 10_08_fm | Page 12

Video activation of mobile sim contracts Digital customer care
Customers can buy a bundle a SIM or a
pack (smartphone + SIM card) online or
off-the shelf in any retail chain, and then
proceed to video activation from their
sofa (or anywhere they are) from web or
mobile, thanks to Inventia technology full
compliance to KYC requirements saving
up to 65% sales acquisition costs Customers have access to a team of
highly trained Customer Care Agents.
Chatbot and Video chat on Inventia’s
platform allows faster resolution times,
efficient remote collaboration and
stellar customer satisfaction (95 NPS).
Remote fixed lines
contracts activation
&
Broadband
Complex transactions like fixed lines or
broadband contracts always need
assistance from a highly trained
professional. Deliver outstanding on-line
engagement from PC or via mobile device
thanks to Inventia Video Contract
technology.
Automotive applications Turism & Travel applications
With Inventia solution car manufacturers
can bring the customers’ favourite face-
to-face experience into the digital sphere
by creating their own online showroom
and connecting their agents with
customers through live video chat in a
seamless and effective way on their
website. The solution is browser and
device agnostic, meaning brands can
reach 100% of their online audience.
Several brands adopted this solution.
Brands were able to direct traffic from all
of their online advertising campaigns to
their website and reach 100% of their
online
audience.
This
innovative
technology allows online customers to
interact with the brand experts in real-
time and receive personalized attention
from the brand. Customers can ask
questions through text chat and video
chat and explore the cars from the Customer service is a critical success
factor for market players from the travel
sector: digital solutions need to be built
around customer service to provide an
optimal and omnichannel customer
experience. While the boundaries
between physical and digital trade are
increasingly blurred, one of the largest
Italian tour operator understands they
need the best possible customer
engagement tools in place. Inventia
solution was in that sense perfect as it
aims to bring back a human touch at
the heart of customer interactions
online. At Inventia we know that the
best way to engage with consumers
online at any stage of their customer
journey is to initiate a conversation with
them after having understood their
expectations. Still, in order for the
exchange to be efficient, brands have to