Institution of Railway Operators – Operators' Handbook Operators' Handbook Third Edition ebook (N-Member) | Page 6

Contents
Chapter 2
Performance Management
2.1
Railway Performance . . . . . . . . . . . . . . . . . . . . 83
2.2 The Basis for Good Performance . . . . . . . . . . . . . . 83
2.3 Joint Performance Planning . . . . . . . . . . . . . . . . 84
2.4 Target Setting . . . . . . . . . . . . . . . . . . . . . . . . 84
2.5 Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
2.6 Improvement Plans . . . . . . . . . . . . . . . . . . . . . 86
2.7 Collaboration . . . . . . . . . . . . . . . . . . . . . . . . 87
2.8 Delay Attribution . . . . . . . . . . . . . . . . . . . . . . 87
2.9 Data Collection . . . . . . . . . . . . . . . . . . . . . . . 88
2.10 Delay Attribution Process Arrangements . . . . . . . . . . 88
2.11 Lessons learned . . . . . . . . . . . . . . . . . . . . . . 89
2.12 Performance and Delay . . . . . . . . . . . . . . . . . . . 90
2.13 Real-Time Performance Management . . . . . . . . . . . 91
2.14 Performance Recovery . . . . . . . . . . . . . . . . . . . 92
2.15 Information . . . . . . . . . . . . . . . . . . . . . . . . . 93
2.16 Depot Operations . . . . . . . . . . . . . . . . . . . . . . 94
2.17 Seasonal Performance . . . . . . . . . . . . . . . . . . . 95
2.18 Further reading . . . . . . . . . . . . . . . . . . . . . . . 98
CASE
STUDY
CASE
STUDY
Case Study 1 – Temporary and Emergency
Speed Restrictions . . . . . . . . . . . . . . . . . . . . . 99
Case Study 2 – UK System Performance Model . . . . . 102
Chapter 3
Delivering Passenger and Freight Services
Section A
Delivering Passenger Services
3.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . 108
3.2 Ownership of Delivery . . . . . . . . . . . . . . . . . . . 109
3.3 Winning . . . . . . . . . . . . . . . . . . . . . . . . . . 109
3.4 Regulation and Legislation . . . . . . . . . . . . . . . . 110
3.5 Management of Train Service Delivery . . . . . . . . . . 110
3.6 Passenger Information Arrangements . . . . . . . . . . . 111
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