Institution of Railway Operators – Operators' Handbook Operators' Handbook Third Edition ebook (N-Member) | Page 5

Contents Contents Introduction Introduction from Howard Smith . . . . . . . . . . . . . . . . . xii Operations Matters . . . . . . . . . . . . . . . . . . . . . . . . xii Background to the book by David Franks . . . . . . . . . . . . . xiv Acknowledgements . . . . . . . . . . . . . . . . . . . . . . . . xv Chapter 1 Emergency and Incident Management 1.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . .1 1.2 Business Continuity . . . . . . . . . . . . . . . . . . . . . 2 1.3 Risk Analysis . . . . . . . . . . . . . . . . . . . . . . . . .2 1.4 Business Interruption Analysis . . . . . . . . . . . . . . . .3 1.5 Procedures . . . . . . . . . . . . . . . . . . . . . . . . . .3 1.6 Generic Procedures . . . . . . . . . . . . . . . . . . . . . 4 1.7 Specific Procedures . . . . . . . . . . . . . . . . . . . . . 5 1.8 Procedural Awareness . . . . . . . . . . . . . . . . . . . .6 1.9 Command Levels . . . . . . . . . . . . . . . . . . . . . . .7 1.10 Strategic Command (Gold) . . . . . . . . . . . . . . . . . .8 1.11 The Control Office (Silver) . . . . . . . . . . . . . . . . . . 8 1.12 Serious Incidents . . . . . . . . . . . . . . . . . . . . . . .9 1.13 Site Management (Bronze) . . . . . . . . . . . . . . . . . 10 1.14 Crisis Command . . . . . . . . . . . . . . . . . . . . . . 10 1.15 Standard Response . . . . . . . . . . . . . . . . . . . . 12 1.16 Crisis Room . . . . . . . . . . . . . . . . . . . . . . . . . 13 1.17 The Media . . . . . . . . . . . . . . . . . . . . . . . . . 14 1.18 Debrief . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 1.19 Audit of Business Continuity . . . . . . . . . . . . . . . . 15 1.20 Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . 16 1.21 Further Reading . . . . . . . . . . . . . . . . . . . . . . 16 DETAILED GUIDE CASE STUDY Detailed Guide – Running a railway during disruption . . . 17 Case Study – Network Rail Operations . . . . . . . . . . . 77 ii