Institution of Railway Operators – Operators' Handbook Operators' Handbook Third Edition ebook (N-Member) | Page 5
Contents
Contents
Introduction
Introduction from Howard Smith . . . . . . . . . . . . . . . . . xii
Operations Matters . . . . . . . . . . . . . . . . . . . . . . . . xii
Background to the book by David Franks . . . . . . . . . . . . . xiv
Acknowledgements . . . . . . . . . . . . . . . . . . . . . . . . xv
Chapter 1
Emergency and Incident Management
1.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . .1
1.2 Business Continuity . . . . . . . . . . . . . . . . . . . . . 2
1.3 Risk Analysis . . . . . . . . . . . . . . . . . . . . . . . . .2
1.4 Business Interruption Analysis . . . . . . . . . . . . . . . .3
1.5 Procedures . . . . . . . . . . . . . . . . . . . . . . . . . .3
1.6 Generic Procedures . . . . . . . . . . . . . . . . . . . . . 4
1.7 Specific Procedures . . . . . . . . . . . . . . . . . . . . . 5
1.8 Procedural Awareness . . . . . . . . . . . . . . . . . . . .6
1.9 Command Levels . . . . . . . . . . . . . . . . . . . . . . .7
1.10 Strategic Command (Gold) . . . . . . . . . . . . . . . . . .8
1.11 The Control Office (Silver) . . . . . . . . . . . . . . . . . . 8
1.12 Serious Incidents . . . . . . . . . . . . . . . . . . . . . . .9
1.13 Site Management (Bronze) . . . . . . . . . . . . . . . . . 10
1.14 Crisis Command . . . . . . . . . . . . . . . . . . . . . . 10
1.15 Standard Response . . . . . . . . . . . . . . . . . . . . 12
1.16 Crisis Room . . . . . . . . . . . . . . . . . . . . . . . . . 13
1.17 The Media . . . . . . . . . . . . . . . . . . . . . . . . . 14
1.18 Debrief . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
1.19 Audit of Business Continuity . . . . . . . . . . . . . . . . 15
1.20 Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . 16
1.21 Further Reading . . . . . . . . . . . . . . . . . . . . . . 16
DETAILED
GUIDE
CASE
STUDY
Detailed Guide – Running a railway during disruption . . . 17
Case Study – Network Rail Operations . . . . . . . . . . . 77
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