The Interventional Radiology Lean Sigma Team is working on a project to reduce outpatient delays and improve the IR patient experience. The team is comprised of reps from Perioperative Registration, Prep/PACU, IR Nurses, Techs, PCC’s, and Physicians.
Due to various inefficiencies and limitations, 28% of IR outpatients are delayed more than 60 minutes past their scheduled procedure start time. The project is still underway, but the team successfully reduced delays in the 60 minute category by 27% so far!
One of the most exciting aspects of the project was the design and development of an app that provides us with a Patient Delay Dashboard. Using the team’s imagination and a Radiology resident’s programming/coding skills, the app became a reality!