2.1 Tips for the Toolkit
To actively listen be present in the moment, pay attention and validate understanding.
Look at the person speaking to create a sense of inclusion and worth; build trust.
Be courteous.
Be honest; if time is short, say so. Either make the space or agree a time to talk.
Treat others as you expect to be treated.
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2.2 Exercise
Consider a current situation and identify actions you can take to create the outcomes you want.
Print the form as a self-assessment or complete it online and submit it for feedback.