Ignite the Possibility eBook | Page 17

2.1 Tips for the Toolkit

To actively listen be present in the moment, pay attention and validate understanding.

Look at the person speaking to create a sense of inclusion and worth; build trust.

Be courteous.

Be honest; if time is short, say so. Either make the space or agree a time to talk.

Treat others as you expect to be treated.

Click for input form

2.2 Exercise

Consider a current situation and identify actions you can take to create the outcomes you want.

Print the form as a self-assessment or complete it online and submit it for feedback.