Open your ears and listen
Why were qualitative and quantitive results achieved?
Qualitative becasue of a clearer understanding of the problem, the technology involved, and awareness of expertise previously ignored. The team developed greater cohesion and boosted their working relationships and knowledge. This in turn directly influenced how they approached future issues.
Quantitive because the project remained on track reducing the risk of a budget blowout.
Sound familiar? Imagine the increase in productivity if active listening was inherent in everything we did.