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Salary Survey 2024 Departments & roles
SALARIES BY FUNCTION AND ROLE
CUSTOMER SERVICES
Demand for customer services roles remains steady , with a particular need for native language speakers . In Malta , Dutch , Finnish and Swedish speakers are highly sought after , while German is also in demand but less niche . For game presentation roles , Vietnamese , Thai and Indonesian speakers are increasingly needed . Employers are open to hiring candidates from outside the industry for junior roles , especially in new markets like Brazil . However , screening challenges and dissatisfaction with salaries , which are down 0.26 % globally , persist . Lucky Shankar
JOB TITLE FROM TO AVERAGE
CUSTOMER SERVICE AGENT ( ENG / SPA / FRA )
CUSTOMER SERVICE AGENT ( NICHE LANGUAGE )
£ 20,000 £ 23,000 £ 22,000
£ 23,000 £ 28,000 £ 27,000
TEAM LEADER £ 31,000 £ 39,000 £ 36,000
OPERATIONS MANAGER £ 36,000 £ 45,000 £ 40,500
HEAD OF DEPARTMENT £ 45,000 £ 70,000 £ 60,000
PRODUCT & PROJECT
Demand for product and project professionals is steadily increasing , particularly for senior managers and product leaders who can lead the development of new products emerging in the space . Flexible working arrangements remain a key factor , with companies recognising their importance in attracting the specialised skills they need . This has given candidates greater accessibility to opportunities , intensifying competition among businesses to secure top talent . In response , companies are enhancing their compensation packages and speeding up recruitment processes . Olly Dendy
JOB TITLE |
FROM |
TO |
AVERAGE |
PROJECT MANAGER |
£ 60,000 |
£ 75,000 |
£ 70,000 |
PRODUCT MANAGER |
£ 65,000 |
£ 85,000 |
£ 75,000 |
PRODUCT MANAGER ( USA ) |
$ 140,000 |
$ 180,000 |
$ 160,000 |
DIRECTOR OF PRODUCT |
£ 110,000 |
£ 150,000 |
£ 130,000 |
SALARY SURVEY 2024