HRM 420 D help Minds Online/uophelp.com HRM 420 D help Minds Online/uophelp.com | Page 6

Question 1.1. (TCO 1) Significant advances in customer service, product
quality, and measurement have occurred over the past few decades. As a
result, numerous quality initiatives have taken hold in the United States
and the world. Training and development has been impacted by these
initiatives by creating a need to explain the importance to employees of
quality. Which are quality programs regarding which trainers may be
asked to provide learning to employees? (Points : 4)
ISO 199500:25500 quality control
Malcolm Baldrige award
Six Sigma
B and C
All of the above
Question 2.2. (TCO 1) Understanding intangible assets in a business
setting is critical to human resource managers, especially those in
training and development roles. According to Noe, our textbook author,
there are four specific types of intangible assets we need to consider in
our work as HRMs: human, intellectual, social, and customer capital.
Which choice best describes intellectual capital? (Points : 4)
The attributes, life experiences, knowledge, inventiveness, energy,
and enthusiasm that the company’s employees invest in their work
The codified knowledge that exists in a company
The quality of the products which are produced in a company
The value of interpersonal relationships in the company
The value of relationships with persons or other organizations
outside the company for accomplishing the goals of the company
Question 3.3. (TCO 1) There are seven steps in an effective training
design process. These include (Points : 4)
Question 4.4. (TCO 1) Understanding intangible assets in a business
setting is critical to human resource managers, especially those in
training and development roles. According to Noe, our textbook author,
there are four specific types of intangible assets we need to consider in
our work as HRMs: human, intellectual, social, and customer capital.
Which choice best describes social capital? (Points : 4)