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12. Managers, when using employee counseling to address performance problems, should “fix” the behavior, not the employee. True False 13. Human Resources planning is one of the most important elements in a successful human Resources Management Program. True False 14. Older workers are usually less motivated than younger workers. True False 15. Career planning focuses on assisting individual to identify their major gals and how to achieve them. True False Fill in the Blank: 16. The fact that organizations are no longer constrained by national borders illustrates that the world has become a _____________________. 17. In times of labor , good wages and benefits are not enough to hire and keep skilled workers. 18. Work teams, delegation, and peer influence are all examples of ________________________ practices 19. _______________ is the process of efficiently achieving the objectives of the organization with and through people. 20. HRM is a __________________ function that provides assistance in HRM matters to line employees or those directly involved in producing the organization‟s goods and services. 21. The Equal Employment Opportunity Commission has enforcement mechanisms that include filing