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15 ____Primary functions of management include which of these items. a. Planning b. organizing c. leading d. controlling e. all of the above 16 ____The Human Resource Management process consists of which basic functions? a. staffing b. training and development c. motivation d. maintenance e. all of the above 17 ____The Civil Rights Act that prohibits discrimination on the basis of race, sex, and national origin was first coupled with the fourteenth amendment to the Constitution in what year? a. 1865 b. 1938 c. 1964 d. 1867 e. none of the above 18 __Effective communication programs involve which element? a. employment b. Mary Parker Follet c. effective upward communication d. employee relations e. an effective code of ethics 19 ___ Sexual harassment case which examined the fault of the victim and the organization. __Albemarle Paper Company v. Moody b. Griggs v. Duke Power Company c. Meritor Savings Bank v. Vinson, (1996) d. Toussaint v. Blue Cross and Blue Shield of Michigan e. none of the above 20 ___Sexual harassment is defined as having which one of the elements? a. Quid pro quo b. Health Maintenance Organizations c. a hostile environment d. none of the above e. a & c 21 ___The implied employment contract was an issue in which employment law case concerning retirement age? a. Toussaint v. Blue Cross and Blue Shield of Michigan b. Washington v. Davis c. McDonnell-Douglas Corporation v. Green d. Connecticut v. Teal e. all of the above 22 ___An employee handbook is for which reason? a. policies and procedures of company the employee works for b. who is dating who c. ways to insult your employer d. how to destroy employer property e. ways to insult the customer 23. A training technique in a department?