How to Coach Yourself and Others Techniques For Coaching | Page 417

Validating Feelings about You
One of the greatest challenges of good communication is validating the
feelings someone has about you. When someone has a negative feeling
toward us our first impulse is usually defensiveness. It makes sense
that we would feel defensive because rarely do we do something with
the intention of hurting someone else.
In order to respond to such feedback it is useful to make the distinction
between the intentio