How to Coach Yourself and Others Techniques For Coaching | Página 333

An endorsement is much more fun to receive, because it's a positive
comment that is specific and personal. An endorsement is focused on a
person's ability or skills, and says something about them and how
capable and competent you think they are. Examples of endorsements
are: "You really have a talent with numbers", "Your athletic ability is
outstanding", "You always look so stylish and chic, you make that jacket
look great", "The warm friendly manner you use to answer the phone
makes people want to call us".
An acknowledgment is even more personal and is the best of all,
because it's a positive comment that focuses on who the person is. It
acknowledges the unique individual they are underneath all the talents,
skills and facade. An acknowledgement is affirming and empowering,
and can be a great motivator to encourage a person to continue with
desired behaviors. Some examples of acknowledgements are: "You are
such an intelligent person, I can always count on you to get it right",
"You are a natural athlete and have a can-do attitude, which makes you
a joy to coach", "Your eyes are so lovely, and that jacket really brings
out their incredible color," "You are thoughtful and kind and it shows in
the way you treat our customers."
Acknowledgement is more than giving someone a compliment.
Acknowledgement means telling a person you see qualities in them that
helped them get a job done or will help them accomplish something in
the future.
The acknowledgment of an individual's quality must be honest and
sincere for it to have impact.
For example: "I know you have the creativity and determination to
succeed at _________________." or "You were great with the client because
of your positive attitude and clear thinking. Thank you."
The Most Effective Combination
Compliments, endorsements and acknowledgements can be delivered
separately, and in situations where you don't know the person well, but
want to give praise for something, a simple compliment is appropriate.
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