How to Coach Yourself and Others Popular Models for Coaching | Page 58

personal, rather than about behavior. "You're just not very good at this, are you?" 0 Withholding Withholding any response from the coachee, judging the coachee or his or her behaviors 7) Receiving Feedback: Hearing and asking about information that mirrors back how a response came across, taking that in, reflecting upon it, asking more questions about it, integrating what one finds useful in order to improve performance toward a desired outcome. 5 Celebrating and Implementing Actively seeking and making comments of appreciation, celebrating the information as useful for improvement, recognizing how the sensory information suggests patterns that call for implementing a change in behavior, making plans for integrating it and enhancing one's performance. 4 Questioning and Clarifying Questioning the information by seeking clarification, asking for more details about when, where, how, etc., reflecting upon the information and making statements about how it fits or doesn't fit. Coachee in a state of interest, curiosity, etc. 3 Acceptance and Exploration Accepting the information by acknowledging it and exploring it, "Yes I remember doing that. What did that mean to you?" "How did that affect him?" Some exploration and clarification, but coachee generally in a neutral state or a slightly negative one with low levels of anger, fear, stress, etc. 58