How to Coach Yourself and Others Influencing, Inter Personal and Leadership Skills | Page 49

Kübler Ross in some more detail:
1. Organizational Stability:
I'm not sure when I last saw long-term stability in large organizations. But for the sake
of our learning, let's assume that things are moving along pretty well. People are content
with what they are doing and how they are doing it. Life is good.
2. The Change:
Something new happens that causes disequilibrium. There are two normal responses:
1. The ever-popular Denial. This comes in the form of shock, confusion and suspicion.
"This isn't really happening."
2. Anger & Seeking Justice