How to Coach Yourself and Others Influencing, Inter Personal and Leadership Skills | Page 20

Review of Aims
Define "influence"
Influencing is the ability to affect others' thoughts, feelings and actions
without the use of force.
Name 5 factors that lead to success in influencing
Five factors that determine the success of influencing are:
the IQ of the other person,
their needs, your arguments,
your credibility,
and your confidence.
Suggest 5 influencing skills
Five skills that lead to effective influencing are:
the ability to like others,
assertiveness,
using reason,
bargaining,
and self-confidence.
Give 3 ways to increase your credibility
You can increase your credibility by:
putting a good case,
using more than one argument,
and doing what you promised.
Suggest 5 ways to appear more authoritative
You appear more authoritative when you
speak slowly,
avoid threats,
look relaxed,
have plenty of ideas,
and take the initiative.

Resource:
www.Managetrainlearn.com
“Become a better manager, trainer, and learner with free online management training materials,
products and resources.” (Eric Garner)

http://training.fema.gov/IS/
“Leadership and influence”, FEMA (Federal Emergency Management Agency), US
Department of Homeland Security – Independent Study Program