How to Coach Yourself and Others Influencing, Inter Personal and Leadership Skills | Página 152
- Part 3: Public Victory
Chapter 6: Paradigms of Interdependence
The Covey concept of “Emotional Bank Accounts” teaches that you must make
significant deposits in a person before you can expect significant withdrawals.
There are six ways to make deposits:
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Efforts to Understand People
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Small acts of kindness and concern
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Keeping commitments
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Clarifying Expectations
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Showing Personal Integrity –“It’s how you treat the one that reveals how
you regard the ninety-nine, because everyone is ultimately a one,” (197).
o
Sincere Apologies
Chapter 7: Habit 4, Think Win/Win
Six Paradigms of human interaction:
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Win/Win – Collaborate
o
Win/Lose = Compete
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Lose/Win = Accommodate
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Lose/Lose = Avoid
o
Win
o
Win/Win or No Deal
All six may be appropriate according to varying circumstances but “Win/Win or No
Deal” should be the dominant paradigm.
“Win/Win or No Deal”
o
o
Means that if we cannot find a solution that would benefit both of us, we
agree to disagree agreeably.
It is built on the “Abundance Mentality” -there is plenty out there for
everybody. Enough personal worth and security exists to share authority,
recognition, and profits. You are comfortable with and desire to share
success.
Win/Win in Management settings
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Organizations and individuals profit most when appropriate responsibility
and freedom is given to individuals.
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Focus is on results, not methods
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Accountability comes from people evaluating themselves.
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Establish consequences
Financial (income, allowances, etc…)
Psychic (approval, respect, etc…) –usually more motivating than
financial
Opportunity (training, benefits, etc…)
Responsibility (shift of authority domain)