How to Coach Yourself and Others Influencing, Inter Personal and Leadership Skills | Página 151

Trust reducing behaviors are:
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distorting, concealing or withholding motives
falsifying relevant information
attempting to control or dominate
not discussing or meeting others’ expectations of performance
accepting credit for other people’s work
not honoring commitment
gossiping

How to restore a breach in trust?
ACCEPT:
Acknowledge that trust has been broken. Acknowledging that there is a problem is the
first step to healing. Don’t use the “ostrich” technique of burying your head in the sand
and hoping the situation will resolve itself because it won’t. The longer you wait to
address the situation, the more people will perceive your weakness as wickedness.
ADMIT :
Admit your role in causing the breach of trust. For some leaders this may be a
challenging step. It’s one thing to acknowledge that there is a problem, it’s a whole
other thing to admit you caused it. Our ego and false pride are usually what prevent us
from admitting our mistakes. Muster up the courage, humble yourself, and own up to
your actions. This will pay huge dividends down the road as you work to rebuild trust.
APOLOGIZE
Apologi