How to Coach Yourself and Others Influencing, Inter Personal and Leadership Skills | Page 150

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You get more done if you empower others to work with/for you.

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Needed Communication for Stewardship Delegation
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Desired Results: Create a clear, mutual understanding of what the
desired results will look like. Tell them what, not how.

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Guidelines
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Set parameters of unacceptable approaches

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Tell them what has failed before

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Remember to only tell them what not to do, not what to do.

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Accountability: Establish criteria from which the outcome will be
evaluated and how often progress will be evaluated.

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Resources: Explain human, financial, technical, and organizational
tools at their disposal.

Consequences: Explain the rewards and punishments that will result
when evaluated.

TRUST
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“Trust is the highest form of human motivation,” (178).

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Establishing appropriate amounts of trust
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For Immature People: Specify few desired results and more
guidelines, resources, frequent accountability, and immediate
consequences.

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For Mature People: Specify more challenging desired results;
less guidelines and frequent accountability; less measurable
but more discernable consequences.

Trust is created through behavioral integrity:
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walk the talk and talk the walk: do what you say
communicate honestly
respect another’s knowledge, skills and abilities
maintain confidentiality
keep your interactions unguarded

A high trust environment creates commitment and loyalty
An individual’s decision to trust a specific person, and the degree of trust that they place
in that person, are influenced by many factors, including:
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history and experience with that person
how much risk is involved, or the potential for negative consequences
the person’s relative power and authority
the organizational environment