How to Coach Yourself and Others How To Perform On The Job Coaching | Page 78
Many manual tasks result in some visible outcome or end product and the use of work pieces and
examples can be useful in allowing the trainee to see what they have to produce, for example,
seeing a correctly v or j-cut fillet.
Learning a procedure involves acquiring an understanding of the sequence of steps that make up a
particular task, together with the knowledge and mental or physical skill associated with each step.
Procedural tasks can include such activities as inspections, fault finding, maintenance, form filling,
inputting data into a computer.
As procedural tasks require a greater step-by-step approach, some different demonstration
techniques are needed. One such technique involves coaching the trainee to learn fixed-order
sequences, from which no deviation is permitted, for example, the sequence of steps in replacing a
worn out piece of equipment or inputting data on to a spreadsheet. Learning procedures therefore,
involves you demonstrating the whole task, explaining as you go along any appropriate points of
importance and then going through the task again but encouraging the trainee to talk through or
explain what actions are required at each step.
With both types of tasks, there is usually a need for a number of facts or stages, that need
committing to memory. One method is to make the relevant information fit a 'mnemonic', the initial
letter of each activity or fact is used to form a familiar word or phrase which can act as a memory
jogger.
For example 'INTRO' could be used to remind you of the key elements of an introduction to training
session:
Interest
Need
Title
Revision
Objectives
Another 'mnemonic' has already been discussed in the section dealing with preparation - 'SMART
objectives'.
A further technique to help the trainee retain memory is to provide handouts or visual aids of the
task, which will form a permanent reminder to the trainee until such time that they no longer need
them.
You should now have a bit more understanding of how to demonstrate a task as part of a coaching
session.
The next section looks at how you monitor your trainee's progress towards competence.
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