How to Coach Yourself and Others How To Perform On The Job Coaching | Page 77

Review of activity 4C

Positioning of the trainee - in a number of tasks your body or hands may obscure the vision of the
trainee. It is important that the trainee is positioned correctly, with a clear view of the task. It is also
important to:
- avoid mirror imaging.
- ensure you check right/left handedness.
- check the height of any equipment you might be using.

Relating words to actions - the trainee may have difficulty relating your words to your past
actions, therefore you will need to:
- match words to actions.
- speak clearly and audibly.
- vary tone and pitch of voice.
- avoid verbal/non verbal distractions.
- use level of language appropriate to the trainee.
- listen.
- moderate language in response to listener's special needs.

Stressing key points - key points are critical to the correct performance of the task. Key points
relate to factors which can affect quality, quantity, safety or speed of working. Methods of stressing
key points include:
- inflection in the voice.
- repetition.
- giving reasons for actions.
- using memory aids, such as information sheets, diagrams, etc.

Avoiding irrelevances/backtracking - you must make the distinction between backtracking (going
over old ground and wasting time) and recapping (emphasising/stressing key factors). Backtracking
can be minimised by the use of a session plan, coaching aids, etc.

Stressing Health and Safety factors - when identifying key points or essential information to be
passed on to the trainee, it is important that all potential Health and Safety factors are included.

Pacing information to meet the trainee's need - n