How to Coach Yourself and Others How to Influence, Persuade and Motivate | Page 117
Identifying Who to Influence
Materials Required: Piece of flipchart per delegate; flip chart markers.
Blue tack your flip chart sheet to the wall.
Draw lines from these internal customers into the circle containing
your department.
Write what service they provide for you, or what service you provide
for them, along the line. For example: If Human Resources was the
internal customer, then along the line you may write: ‘Recruitment &
Payroll’.
Out of these people, decide who are the ones you would most like to
improve your relationship with, and therefore be more influential.
They could be the ones that you find most difficult in dealing with.
Find a partner and discuss with them:
Write your name, in a circle, in the middle.
Around the outside of the flipchart, write in all the other
people/departments, inside or outside of your department/company,
that impact on your job – these are your INTERNAL customers.
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The ‘blockages’ to being more influential with these people.
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The style you might adopt that may suit these people (e.g. you
may have a much different approach to an Artist in their mid
twenties compared to a senior executive of the company)
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