How to Coach Yourself and Others Essential Knowledge For Coaching | Página 433

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Facial expression
Tone of voice
Posture and gesture
Touch
Timing and pace

Emotional intelligence (EQ) skill 4: Use humor and play to deal with
challenges
Humor, laughter, and play are natural antidotes to life’s difficulties. They
lighten our burdens and help us keep things in perspective. A good
hearty laugh reduces stress, elevates mood, and brings our nervous
system back into balance.
The ability to deal with challenges using humor and play is the fourth
skill of emotional intelligence. Playful communication broadens our
emotional intelligence and helps us:
 Take hardships in stride. By allowing us to view our frustrations
and disappointments from new perspectives, laughter and play
enable us to survive annoyances, hard times, and setbacks.
 Smooth over differences. Using gentle humor often helps us say
things that might be otherwise difficult to express without
creating a flap.
 Simultaneously relax and energize ourselves. Playful
communication relieves fatigue and relaxes our bodies, which
allows us to recharge and accomplish more.
 Become more creative. When we loosen up, we free ourselves of
rigid ways of thinking and being, allowing us to get creative and
see things in new ways.
Emotional intelligence (EQ) skill 5: Resolve conflict positively
Conflict and disagreements are inevitable in relationships. Two people
can’t possibly have the same needs, opinions, and expectations at all
times. However, that needn’t be a bad thing! Resolving conflict in
healthy, constructive ways can strengthen trust between people. When
conflict isn’t perceived as threatening or punishing, it fosters freedom,
creativity, and safety in relationships.
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