How to Coach Yourself and Others Essential Knowledge For Coaching | Page 434

The ability to manage conflicts in a positive, trust-building way is the
fifth key skill of emotional intelligence. Successfully resolving differences
is supported by the previous four skills of emotional intelligence. Once
you know how to manage stress, stay emotionally present and aware,
communicate nonverbally, and use humor and play, you’ll be better
equipped to handle emotionally-charged situations and catch and defuse
many issues before they escalate.
Tips for resolving conflict in a trust-building way:
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Stay focused in the present. When we are not holding on to old
hurts and resentments, we can recognize the reality of a current
situation and view it as a new opportunity for resolving old
feelings about conflicts.
Choose your arguments. Arguments take time and energy,
especially if you want to resolve them in a positive way.
Consider what is worth arguing about and what is not.
Forgive. If you continue to be hurt or mistreated, protect
yourself. But someone else’s hurtful behavior is in the past,
remember that conflict resolution involves giving up the urge to
punish.
End conflicts that can't be resolved. It takes two people to keep
an argument going. You can choose to disengage from a conflict,
even if you still disagree.

Source:
Helpguide.org
Authors: Jeanne Segal, Ph.D., and Melinda Smith, M.A. Last

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