How to Coach Yourself and Others Essential Knowledge For Coaching | Page 137

3.

Quantum feeling. This skill is defined as the ability to feel vitally
alive. It is based on the premise that the level of organizational
conflict is influenced by the negative emotions pervasive
throughout the business world. As schedules have become more
fast-paced and jobs have become more stressful, the level of
organizational conflict has increased. Managers committed to the
quantum feeling technique of conflict management must train
themselves to view even negative events positively. They must
challenge all parties in conflict to utilize creative, brain-storming
techniques in an effort to construct "impossible" win-win
solutions.

4.

Quantum knowing. This skill is the ability to know intuitively.
Managers wishing to develop this skill must integrate times of
relaxation and reflection into their work routines. This skill
focuses on staying mindful or aware of the organizational
environment. Managers involved in conflict situations must
guide all parties towards a more centered response to the
negative emotions.

5.

Quantum acting. This skill is based on the ability to act
responsibly. Quantum acting is predicated on the belief that
everything in the universe is a part of a complex whole in which
each part is influenced by every other part. Therefore, a
manager's thoughts affect the entire organizational unit. Thus, if
managers want to encourage more creative responses to conflict,
they must begin by modeling this behavior themselves.

6.

Quantum trusting. This skill is the ability to trust life's process. It
is derived from chaos theory. This theory suggests that without
chaos organizations will become stagnant and, if left alone, they
will return to a nonchaotic state. This skill may be appealing to
managers experiencing conflict. It suggests that managers must
simply "ride the rapids of conflict, fully participating in the dance
without attempting to actively manage the course of resolution"

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