How to Coach Yourself and Others Essential Knowledge For Coaching | Page 136

ANALYSIS.
In this last step participants decide on what they will do, and
then summarize and review what they have agreed upon. Part of
the analysis step is to ascertain whether every participant's
requirements have been addressed (and met, if possible). Finally,
the analysis step initiates the impetus for approaching conflict
management as an ongoing process. Analysis enables
participants to monitor both the short-term and long-term
results of the conflict resolution.
QUANTUM SKILLS
Shelton and Darling suggest a new set of management skills,
more appropriate for the ever-changing, conflict-ridden
contemporary organization. They refer to these skills as the
quantum skills. The suggested managerial skills are derived from
the field of quantum physics. They are as follows:
1.

Quantum seeing. This skill is defined as the ability to see
inte