Amadeus made its mark as a GDS, but that’ s only the tip of its product suite, which is using AI to improve its customers’ business.“ The thread unifying all our solutions is high quality, deeply insightful data that powers strategic decision making across the industry,” said Jill Boegel, head of sales, North America, hospitality for Amadeus. AI is only as good as the data it takes in. One of Amadeus’ most used tools is Demand360, which provides hotels forward-looking booking data, allowing hoteliers to shape their pricing strategies. Within Demand360 is an integrated Gen-AI chatbot that“ enables |
hoteliers to talk to the data,” explained Boegel. Hoteliers can ask natural language and highly specific questions and receive thorough data insights almost immediately. As Boegel put it, |
AI promises to relieve hoteliers of digital drudgery.“ Repeatable processes are prime for AI automation, which creates an opportunity for hoteliers to redefine how they work,” she |
Jill Boegel, head of sales, North America, hospitality, Amadeus
said.“ The real edge will come from personal expertise and instinct, allowing hoteliers to deliver differentiation and the types of positive guest experiences that fuel loyalty.”
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Mobi |
Find them @: mobi. ai |
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The About Us page on Mobi’ s website reveals an almost existential threat, but one it quickly resolves:“ We believe that AI is a powerful set of tools and technologies that can either be used to enhance human capability or replace it. We side with humanity.” Phew! Founded at MIT, put simply, Mobi allows companies to make better sense of their data across the travel, transportation and logistics industries. Mobi’ s focus is on building natural language search, virtual concierges and underlying infrastructure to connect supplier content with new AI-powered interfaces. In travel, AI is upending search when it comes to customers
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beginning their travel journey, which is right in Mobi’ s wheelhouse.“ Suppliers who have typically been at the end of the travel planning journey now have the opportunity to provide travel inspiration and discovery at the beginning of the planning |
process,” said Harriet Brown, chief product officer at Mobi. Until AI adoption reaches critical mass, some customers might be hesitant to engage with it in travel planning. Brown thinks the shift is happening quick.“ It is amazing |
Harriet Brown, chief product officer, Mobi
how quickly conversational AI interfaces are improving, providing travelers with high quality recommendations and personalized responses,” she said, adding that its partners are seeing first bookings come through AI channels.
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