Agilysys |
Find them @: agilysys. com |
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Mobile has become the new payment expectation for hotel guests. It’ s something Agilysys, which offers a suite of products for the hospitality industry, is at the forefront of providing.“ As POS moves deeper into the cloud and mobile-first environments, flexibility and reliability become critical,” said Rohith Kori, SVP of product and corporate strategy at Agilysys.“ Today’ s operators need systems that let them choose the right device for each service scenario, such as tablets for poolside or beachfront dining, and fixed terminals for busy counters, all while maintaining a smooth guest experience.” The |
movement from static terminal to“ anywhere, any place, at any time” improves revenue generation and ameliorates the guest experience.“ POS systems have moved away from pure traditional countertop devices that sat behind the counter with |
the employee on one side and the guest on the other,” he said.“ POS systems of today allow the employee and the guest to interact in a manner and channel of their choosing.” At the same time, POS systems today don’ t just take payment, but can |
Rohith Kori, SVP of product and corporate strategy, Agilysys
offer services such as inventory management, providing kitchen staff with a view of perpetual inventory of items. Agilysys’ Agilysys Pay product provides payment protection with the support of payment terminals for every scenario.
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Shiji Group |
Find them @: shijigroup. com |
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Hospitality products at Shiji run the gamut, providing a holistic operational platform. Its Infrasys POS has an API-first infrastructure with dozens of integrations built in. It’ s been a go-to choice for hotel companies from Mandarin Oriental to Hyatt.“ We start with the user experience and design everything backwards from there,” said Christine Lising, director of solutions engineering team at Shiji Group, Americas. Smartly, Lising acknowledges the shift in labor trends coming out of the pandemic and their perpetual impact on technology.“ For years, POS systems were built primarily with function in mind— they got the job done, but weren’ t exactly intuitive,” she said.“ The pandemic and |
the staffing challenges that followed really pushed the industry to rethink that. Today, POS is much more about ease of use and making life easier for staff, because happy, confident employees translate directly into better guest experiences.” Lising adds that since many hotels now rely heavily on seasonal or |
contract staff, the ability to get people up to speed quickly is critical.“ Complicated systems just slow things down,” she said. As POS moves further into the cloud and expands mobile functionality, hotel operators face a challenge that’ s often underestimated, Lising argues: staff adoption.“ The biggest |
Christine Lising, director of solutions engineering team, Shiji Group, Americas
hurdles aren’ t about features; they’ re about reliability. Spotty connectivity, dead batteries or clunky interfaces can quickly push staff back to legacy workstations they know will just work. Any mobile POS strategy has to be grounded in reliability, flexibility and scalability,” she said.
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58 hotelsmag. com Jan / Feb 2026 |