Toast is ubiquitous in restaurants, powering an assortment of services from taking orders and processing payments to managing online orders and integrating with other management tools. Today’ s POS systems give customers the flexibility to pay on their own terms, noted Rick Hertan, director of hotels and resorts at Toast, from a selfservice kiosk in a sundry shop to ordering room service through a phone.“ These options not only meet guests where they are, but also elevate their overall stay,” he said. This year, Toast launched a variety of features for F & B teams, including a menu upsells beta feature |
that prompts staff to suggest recommended additions to a guest’ s order, directly from their handheld or POS terminal. At the same time, a hotel POS has to integrate with the PMS— the brains of the property.“ When the POS and PMS |
work together, hotel operators gain a more holistic view of each guest, including their dining preferences and room charges,” Hertan said. Toast’ s latest handheld device model, Toast Go 3, allows servers to take orders from anywhere |
Rick Hertan, director of hotels and resorts, Toast
on property.“ The innovation taking place provides hotel guests with an unparalleled experience, while offering properties an opportunity to drive more revenue through their F & B outlets,” Hertan said.
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