Our plan must obey laws that protect you from discrimination or unfair treatment . We do not discriminate based on a person ’ s race , disability , religion , sex , health , ethnicity , creed ( beliefs ), age , or national origin . If you want more information or have concerns about discrimination or unfair treatment , please call the Department of Health and Human Services ’ Office for Civil Rights 1-800-368-1019 ( TTY 1-800-537-7697 ) or your local Office for Civil Rights .
If you have a disability and need help with access to care , please call us at Customer Service . If you have a complaint , such as a problem with wheelchair access , Customer Service can help .
We must ensure that you get timely access to your covered services and drugs .
As a member of our plan , you have the right to choose a Primary Care Provider ( PCP ) in the plan ’ s network to provide and arrange for your covered services ( Chapter 3 explains more about this ). Call Customer Services to learn which doctors are accepting new patients . You also have the right to go to a specialist ( such as a gynecologist ) without a referral .
As a plan member , you have the right to get appointments and covered services from the plan ’ s network of providers within a reasonable amount of time . This includes the right to get timely services from specialists with you need that care . You also have the right to get your prescriptions filled or refilled at any of our network pharmacies without long delays .
If you think that you are not getting your medical care or Part D drugs within a reasonable amount of time , Chapter 9 of the Evidence of Coverage tells you what you can do .
We must protect the privacy of your personal health information . Federal and state laws protect the privacy of your medical records and personal health information . We protect your personal health information as required by these laws .
Your “ personal health information ” includes the personal information you gave us when you enrolled in this plan as well as your medical records and other medical and health information .
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