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Senior Care Plus HMO Member Rights and Responsibilities ____________________________________________________
SCP defines a member as an individual who resides in Washoe , Carson City , Clark , or Nye Counties in Nevada , who is enrolled in Medicare Part A and B , and whose enrollment form has been accepted by SCP .
SCP assigns each member to a PCP of his or her choice and issues the member an identification card .
The card contains information about the member and plan in which the member is enrolled and has the name of the member ’ s PCP . Please use the Link Portal to access member eligibility and co-payment information .
Member Rights Our plan must honor your rights as a member of the plan .
We must provide information in a way that works for you ( in languages other than English that are spoken in the plan service area , in Braille , in large print , or other alternate formats , etc .) To get information from us in a way that works for you , please call Customer Service .
Our plan has people and translation services available to answer questions from non-English speaking members . We can also give you information in Braille , in large print , or other alternate formats if you need it . If you are eligible for Medicare because of disability , we are required to give you information about the plan ’ s benefits that is accessible and appropriate for you .
If you have any trouble getting information from our plan because of problems related to language or disability , please call Medicare at 1-800- MEDICARE ( 1-800-633-4227 ), 24 hours a day , 7 days a week , and tell them that you want to file a complaint . TTY users call 1-877-486-2048 .
We must treat you with fairness and respect at all times .
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