Cover Story y solutions for an “ I need it yesterday ” world
The delays in production , and frustration to on-site personnel , prompted the customer to look for a more viable and permanent solution ; they then turned to Elliott . “ The customer approached us to see if we would be able to not only bring all the required maintenance tools and personnel on-site , but also provide thorough training to their team ,” said Ochoa . “ They asked us to put together a comprehensive training program to equip the team with the necessary knowledge to complete the project themselves in the future .” Understanding the need to fix the issue effectively and efficiently , Elliott accepted the challenge and began to devise a solution . “ As the customers seemed to have been grappling with this obstacle for some time , it was up to us to navigate this issue with urgency ,” Ochoa said . “ It was at this point that we assembled a diverse team of experts to focus exclusively on each aspect of the customers issue .” After determining the nature of the customer ’ s obstacles , Elliott assembled its industry experts and meticulously curated a custom solution and training program .
Comprehensive solutions After conducting a qualification session with the sales manager and determining the client ’ s pain points , Elliott quickly determined the best solution options for the customer and set out to provide the necessary services .
Elliott Tool Technologies at a glance Elliott was founded in 1892 by Gustav Wiedeke in Dayton , Ohio . Over the next 32 years Wiedeke designed the first tube expander , along with several other speciality tools for heat exchanger and boiler maintenance , earning a worldwide reputation for excellence . In 1916 William Elliott similarly recognized the need and opportunity in the industry for efficient tube cleaning equipment , and by the 1960s had gained a reputation for his cleaning technologies . Then , in 1969 , Elliott Company acquired Wiedeke company , bringing together the collective experience and know-how required to offer truly integrated solutions . Now , with 130 years of developmental experience , Elliott is committed to helping customers solve real-world business challenges by providing customized solutions and exceptional customer service , especially in short timeframes . Its quality tools and reputable services are upheld by 24-hour support , excellent customer service , in-house design capabilities , on-time shipping , and reliable inventory . www . heat-exchanger-world . com Heat Exchanger World September 2022
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