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Cover Story
Elliott ’ s heat exchanger and condenser expander .
Elliott products are manufactured on site in Dayton , OH .
The following teams were involved : Application Specialist , Engineering , Operations , and Customer Experience .
Application Specialist Once the project had been accepted , the application team quickly began coordinating efforts across the organization . Not only did the team determine all the necessary tooling required , they also established the training program . “ Training is something that we take pride in for providing as a service ,” explained Deisher . “ It is something that has really taken off post COVID-19 , as everyone is really trying to get in and get jobs done quickly and efficiently . In this case , our trainees were attentive and very results oriented , so we wanted to provide a very focused training with no fluff .” After arriving on-site , Elliott provided the customers with an overview of the training , to ensure the information was receptive , before proceeding . Once the program had been
reviewed , the team went to work making sure no time was wasted and that everyone gained the necessary skills and knowhow to implement the maintenance practices in the future . Deisher also had to adapt quickly , as issues with freights and delivery of products needed for training did not arrive as expected . After communicating with the team , Elliott was able to adapt and still provide a quality training program without wasting any time .
Product Engineering To resolve the customers pain points with the tube sheet specifically , Elliott turned to its product engineers . Following the initial assessment and specifications from the application specialist , the team began the design and engineering process . As the company did not have any readily available , the engineers had to replicate the customer ’ s tubing and adapter model , to ensure that the maintenance they were expected to conduct would be completed efficiently . “ The tube sheet hurdle was solved by combining two materials in one . It was impressive to witness the team ’ s ability to modify in-house products to fit customer specific needs ,” Tucker explained . “ The product engineers put together a demo vessel that was configured to respond similarly to the one on-site and we used that to not only source the materials in a short timeframe , but also for training purposes .” “ The second pain point we had to address was cutting the actual tube ,” added Deisher . Elliott engineers had a cutter that was typically used on thick boiler tubes . As the client ’ s application mimicked a boiler tube , but was in fact a heat exchanger and evaporator , it would not work as expected . As a result , the product engineers had to determine how their tooling could be used on the customer ’ s application . “ We knew that given the size , the handheld tooling used on stainless steel material would be much slower , and provide cumbersome results ,” Tucker revealed . “ Using previous prints , the team therefore adapted the tool which
12 Heat Exchanger World September 2022 www . heat-exchanger-world . com