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Elliott Tool Technologies : Providing industr
Elliott Tool Technologies has earned a reputation for effectively and efficiently solving customer pain points in reduced timeframes . With a highly skilled team dedicated to reliable and quality service , the tube tool manufacturer has become the go-to source for the heat transfer market . It was for this reason that a mining and production facility requiring urgent service on an evaporator chose to call Elliott Tool Technologies .
Heat Exchanger World had the opportunity to speak to Elliott ’ s
Applications Specialist , Sam Deisher , Customer Experience
Manager , Zarella Ochoa , Inventory and Scheduling Manager , Koko
Yamashita , and Product Engineer ,
Ryan Tucker , concerning the company ’ s multifaceted approach to solving industry pain points , its extensive commitment to ensuring its customer ’ s satisfaction , and how its team culture allows it to continually exceed expectations .
Image of a heat exchanger . By Sara Mathov , Heat Exchanger World
The solution for an “ I need it yesterday ” world Since its inception , Elliott has strived to be the industry ’ s leading supplier of quality tube tools . The company ’ s commitment to incredibly short lead times enables the efficient delivery of maintenance and tooling services , across several industries . Its ability to provide reliable stock availability simultaneously allows its customers to reduce their costs while meeting the needs of an ‘ I need it yesterday ’ world . By creating products and services that are reliable , efficient , and solutions oriented , Elliott has become the go-to source for the heat transfer market . “ The two aspects that I believe elevate Elliott above other suppliers , are its in-house engineering capabilities , and its multifaceted approach to solving customer challenges ,” stated Ochoa . “ The ability to work directly with engineers , application specialists , a customer experience team , as well as the operations team , creates a truly comprehensive solution .”
Rising to the challenge While Elliott is recognized for its quick turnaround on quality products , it has also earned a reputation for its ability to provide services for a variety of large-scale projects . The scope of its capabilities can be seen with its recent successful support and training on an evaporator retubing project .
The Problem A mining and production facility in Wyoming , U . S ., was facing several challenges with retubing a vessel . Due to the site ’ s rural location , it was becoming increasingly difficult to hire the necessary personnel to assist with the project . “ In the past , the company had hired contractors to aid with the removal and re-installation of tubing . The problem with this approach , in this instance , was the amount of time required to complete the project ,” explained Deisher . “ The removal of each tube was expected to take between eight to ten hours , which was more time than they had .”
10 Heat Exchanger World September 2022 www . heat-exchanger-world . com