Handbook on best practice methods for Basic skills trainings Best practice handbook | Seite 31

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Oral communication
State and implementing organization
Italy – GMCA (Istituto di Istruzione Superiore “Ada Gobetti Marchesini” – “Luigi Casale” – “Vera
e Libera Arduino”)
Short description
This section raises awareness to several processes underlying any Oral Communication, be it
through verbal, non-verbal, or paraverbal methods.
Target group
Adults in training
Products / Outcomes
As a teacher, you shall need to identify what your students know and what they will need, so
that your teaching will meet their needs.
1. Instant communication: messages and replies can be quickly delivered; whenever one
party is over-busy, the message can get distorted.
2. Direct communication allows participants to develop a direct relationship and to reach a
mutual understanding; an eccess of emotions or a disregard for the other party can render the
communication ineffective.
3. Policies can be explained quickly, avoiding bureaucratic complexities; in the absence of a
proper planning, the audience might become inattentive.
4. Secrecy is best mantained whith oral rather than written communication; if the message is
not repeated, the receiver might not understand a part of whole of it.
5. For non-native speakers, direct communication allows to overcome the linguistic barrier,
although not necessarily for technical words.
Mapping
The simplest way to map oral communication skills is to use them: working in pairs (or in
small groups), users can take turns roleplaying a speaker and a listener; thus they can self-
evaluate their skills in conveying and receiving different kinds of information.
How to motivate
Different proficiencies in oral communication can either help or hinder the ability to influence
or bond with family and friends, and affect performance at work. Many organizations and
professional positions require people who are able to speak well and convincingly. Moreover,
it is often crucial to be able to listen, understanding and discriminating information. Acquiring