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SS&C GlobeOp Private Equity Services
SS&C administers over $500 billion in private equity committed
capital, as of June 30, 2017. It has over 300 PE clients globally,
managing over 3,000 fund structures. The majority of its clients
are in the middle-market range, from $100 million to $5 billion
in committed capital, though larger clients, that traditionally
have self-administered are increasingly turning to outsourcing.
In addition to its fund manager client base, SS&C provides port-
folio administration services to large institutional investors.
The firm has several service locations globally, though its main
client service teams are to be found in various US locations as
well as London, Luxembourg, Dublin, Hong Kong, Singapore
Cayman and Toronto.
SCORES BY CATEGORY
In the 2017 PEFA survey, SS&C Fund Services received the
most responses in terms of both absolute and weighted num-
bers. Its overall score is slightly ahead of the market average at
6.37. Only Fund Establishing and Structuring, Accounting and
Reporting to General Partners, and Technology, failed to beat
the market, though its results for these categories were close.
At an individual question level, only , ‘Competitiveness of
fees charged’ and ‘Level of client facing software integration’
recorded scores below 6.00, the threshold between Very Good
and Good.
The numerous client comments, though including some crit-
icism, are overwhelmingly positive. “Our partners at SS&C are
incredibly responsive, knowledgeable, thoughtful and diligent,”
says one smaller client. “We are a first-time fund and they have
been invaluable as we have moved through multiple closings,
numerous onboardings, our first audit, four investments and the
establishment of two SPVs.”
Category Average
Score North
America Europe Asia Rest of
World Client Service and Relationship
Management 6.44 6.47 n/a 6.18 6.49 Value Delivered 6.21 6.23 n/a 5.85 6.65 Fund Establishing and Structuring 6.31 6.36 n/a 5.82 6.00 Capital Drawdowns 6.62 6.74 n/a 5.95 6.43 Investment Execution 6.55 6.73 n/a 4.33 6.00 Accounting and Reporting To
Limited Partners/Investors 6.41 6.50 n/a 6.04 6.24 Accounting and Reporting To
General Partners 6.26 6.31 n/a 6.00 6.23 Compliance Support 6.32 6.37 n/a 5.91 6.00 ■
Reporting 6.40 6.43 n/a 6.22 6.62 ■
Regulatory Reporting 6.43 6.53 n/a 6.05 5.67 ■
Technology 6.07 6.15 n/a 5.87 5.00
RESPONDENTS BY REGION (WEIGHTED)
1.0
12.3
RESPONDENTS BY SIZE (WEIGHTED)
7.0
4.5 4.5
23
68
79.8
■
North America
Europe
Asia
RoW
79.8
1.0
12.3
7.0
■
■
■
■
■
Very Large
Large
Medium
Small
Very Small
68
23
4.5
4.5
0
RATINGS BY PERCENTAGE OF RESPONSES
Category Excellent
(7) Very good
(6) Good
(5) Satisfactory
(4) Weak
(3) Very weak
(2) Unacceptably
weak (1) Not
answered
Client Service and Relationship Management 54.79 35.07 4.38 2.47 0.27 0.00 0.00 3.01
Value Delivered 40.18 26.48 12.79 6.39 0.46 0.00 0.00 13.70
Fund Establishing and Structuring 30.14 26.03 4.11 2.74 0.00 0.00 0.00 36.99
Capital Drawdowns 44.29 15.98 3.20 0.46 0.00 0.00 0.00 36.07
Investment Execution 8.22 4.57 0.46 0.00 0.00 0.46 0.00 86.30
Accounting and Reporting To Limited Partners/Investors 42.74 19.18 7.12 2.19 0.00 0.00 0.00 28.77
Accounting and Reporting To General Partners 12.88 9.86 1.92 1.64 0.27 0.00 0.00 73.42
Compliance Support 19.86 13.70 5.48 1.37 0.00 0.00 0.00 59.59
Reporting 52.74 21.92 6.85 3.42 0.68 0.00 0.00 14.38
Regulatory Reporting 28.08 7.53 4.79 2.05 0.00 0.00 0.00 57.53
Technology 28.77 21.00 11.87 4.11 0.91 0.00 0.00 33.33
32.97 18.30 5.72 2.44 0.24 0.04 0.00 40.28
The Private Equity Issue 2017
globalcustodian.com
39