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Maples Fund Services
Maples administers a total of just over $17.4 billion in committed
capital for various PE, RE and Fund of Fund strategies. Its client
base is dispersed across the globe and covers all client sizes as
measured by AuM, from under $100 million to over $10 billion,
with multiple onshore and offshore structures. The number of
private equity clients has increased by over 20% over the past
year. Asia and the Middle East have emerged as key centres of
growth.
The firm has physical offices in key financial centres around
the world, including Boston, Cayman Islands, Dubai, Dublin,
Hong Kong, Luxembourg, Montreal, New York, San Francisco
and Singapore.
SCORES BY CATEGORY
It offers services to both fund managers and investors. Specific
services provided to institutional investors include outsourced
investment operations, consolidated reporting, custom analysis
and shadow administration.
Notable milestones over the past year have included the
implementation of FIS Investran, an integrated middle- and
back- office private equity software solution, designed to handle
complex partnership accounting and provide highly flexible
customisable reporting capabilities.
Maples results in this year’s survey are strong. Its overall score
sits slightly above the market average at 6.33 and all category
scores are within the ‘Very Good’ range (6.00-6.99). At an indi-
vidual question level, only its scores for ‘Competitiveness of fees
charged’ and ‘Reporting of US tax data’, are below 6.00.
Additional client comment is broadly positive. Though “high
staff turnover” gets a mention, “professional and responsive” is a
representative depiction of the firm’s relationship management
and client service.
Category Average
Score North
America Europe Asia Rest of
World Client Service and Relationship
Management 6.38 6.35 n/a 6.41 6.50 Value Delivered 6.18 6.33 n/a 6.29 6.00 Fund Establishing and Structuring 6.54 7.00 n/a 6.49 7.00 Capital Drawdowns 6.17 5.96 n/a 6.21 6.50 Investment Execution 6.58 7.00 n/a 6.64 6.33 Accounting and Reporting To
Limited Partners/Investors 6.29 6.03 n/a 6.49 6.78 Accounting and Reporting To
General Partners 6.26 5.95 n/a 6.70 5.89 Compliance Support 6.28 6.00 n/a 6.33 7.00 ■
Reporting 6.41 6.00 n/a 6.50 7.00 ■
Regulatory Reporting 6.32 7.00 n/a 6.76 4.75 ■
Technology 6.22 6.27 n/a 6.16 6.50
RESPONDENTS BY REGION (WEIGHTED)
6.6
RESPONDENTS BY SIZE (WEIGHTED)
10
14.8
27.5
27.5
6.6
11
45
72.1
■
North America
Europe
Asia
RoW
14.8
6.6
72.1
6.6
■
■
■
■
■
Very Large
Large
Medium
Small
Very Small
55.7
32.8
4.9
6.6
0.0
RATINGS BY PERCENTAGE OF RESPONSES
Category Excellent
(7) Very good
(6) Good
(5) Satisfactory
(4) Weak
(3) Very weak
(2) Unacceptably
weak (1) Not
answered
Client Service and Relationship Management 49.60 28.80 12.00 1.60 0.00 0.00 0.80 7.20
Value Delivered 45.33 24.00 12.00 5.33 0.00 0.00 0.00 13.33
Fund Establishing and Structuring 24.00 12.00 4.00 0.00 0.00 0.00 0.00 60.00
Capital Drawdowns 40.00 14.67 10.67 2.67 2.67 0.00 0.00 29.33
Investment Execution 37.33 10.67 5.33 0.00 0.00 0.00 0.00 46.67
Accounting and Reporting To Limited Partners/Investors 36.00 18.40 10.40 1.60 0.00 0.00 0.00 33.60
Accounting and Reporting To General Partners 22.40 14.40 4.00 0.00 0.80 0.00 0.80 57.60
Compliance Support 34.00 14.00 4.00 4.00 0.00 0.00 0.00 44.00
Reporting 48.00 20.00 6.00 0.00 0.00 0.00 2.00 24.00
Regulatory Reporting 22.00 10.00 2.00 0.00 0.00 0.00 2.00 64.00
Technology 32.00 18.67 12.00 1.33 0.00 0.00 0.00 36.00
35.52 16.87 7.49 1.50 0.32 0.00 0.51 37.79
38
Global Custodian
The Private Equity Issue 2017