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Deutsche Bank Alternative Fund Services
The total value of committed capital administered by Deutsche
Bank for PE clients is in the region of $81 billion. Clients are
headquartered in North America, Europe and Asia (ex-Japan)
with the majority responsible for assets up to $ 1 billion. To meet
their service needs, Deutsche Bank maintains physical centres
in New York, Cayman Islands, Dublin, Luxembourg, Singapore,
Mauritius and Bangalore. Of these, the bank identifies Lux-
embourg as the fastest growing centre as an operational hub
supporting an expanding industry in Europe.
Deutsche Bank has established a dedicated regulatory report-
ing team to service and help clients and a dedicated analytics
team to focus on client custom reporting requests.
In this year’s survey, Deutsche Bank has made substantial
progress compared to its 2013 results. Its overall score is 6.74
and it outperforms the market average, by a wide margin. All
scores are at the higher end of the 6.00-6.99 range. The stron-
gest category is Fund Establishing and Structuring.
This strong performance is reflected in clients’ comments.
“Gets the job done despite what we throw at them,” says one
appreciative client. “Banking services seamlessly integrate with
administration,” says another. Staff turnover, on the other hand,
appears to have been a bit of an issue for certain clients.
At a question level, Deutsche Bank’s highest score, 6.91, is for
the willingness of its senior management to become involved in
issue resolution. Even its lowest score, for competitiveness of
fees charged, is an impressive 6.27.
SCORES BY CATEGORY
Category Average
Score North
America Europe Asia Rest of
World Client Service and Relationship
Management 6.77 6.63 6.89 6.98 n/a Value Delivered 6.54 6.29 7.00 6.74 n/a Fund Establishing and Structuring 6.90 6.95 6.64 7.00 n/a Capital Drawdowns 6.65 6.60 6.40 6.90 n/a Investment Execution 6.57 6.70 6.00 6.43 n/a Accounting and Reporting To
Limited Partners/Investors 6.76 6.63 6.75 6.98 n/a Accounting and Reporting To
General Partners 6.79 6.78 6.67 6.96 n/a Compliance Support 6.87 6.91 6.71 6.93 n/a ■
Reporting 6.74 6.55 7.00 6.94 n/a ■
Regulatory Reporting 6.72 6.70 6.56 7.00 n/a ■
Technology 6.81 6.69 6.81 7.00 n/a
RESPONDENTS BY REGION (WEIGHTED)
RESPONDENTS BY SIZE (WEIGHTED)
11.8
1.5 1.0
27.6
58.6
13.8
85.7
■
North America
Europe
Asia
RoW
58.6
13.8
27.6
0.0
■
■
■
■
■
Very Large
Large
Medium
Small
Very Small
85.7
11.8
1.5
1.0
0.0
RATINGS BY PERCENTAGE OF RESPONSES
Category Excellent
(7) Very good
(6) Good
(5) Satisfactory
(4) Weak
(3) Very weak
(2) Unacceptably
weak (1) Not
answered
Client Service and Relationship Management 76.43 15.00 2.86 0.00 0.00 0.00 0.00 5.71
Value Delivered 55.95 19.05 9.52 1.19 0.00 0.00 0.00 14.29
Fund Establishing and Structuring 57.14 7.14 0.00 0.00 0.00 0.00 0.00 35.71
Capital Drawdowns 55.95 9.52 4.76 1.19 1.19 0.00 0.00 27.38
Investment Execution 22.62 14.29 1.19 0.00 0.00 0.00 0.00 61.90
Accounting and Reporting To Limited Partners/Investors 60.00 10.71 2.86 0.00 0.71 0.00 0.00 25.71
Accounting and Reporting To General Partners 37.86 9.29 0.71 0.00 0.00 0.00 0.00 52.14
Compliance Support 46.43 10.71 0.00 0.00 0.00 0.00 0.00 42.86
Reporting 67.86 14.29 3.57 0.00 0.00 0.00 0.00 14.29
Regulatory Reporting 30.36 8.93 0.00 0.00 0.00 0.00 0.00 60.71
Technology 70.24 15.48 0.00 0.00 0.00 0.00 0.00 14.29
52.80 12.22 2.32 0.22 0.17 0.00 0.00 32.27
The Private Equity Issue 2017
globalcustodian.com
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