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5. Corporate Citizenship Expectations – How do norms and obligations expected in the business context and relationships affect our industry, customers, and products? Consider employee and consumer rights, environmental issues, and community concerns. Then analyze competitors and customers, as follows. COMPETITOR ANALYSIS (who are your primary competitors?) A. Four Levels of Competition 1. Brand Competition (involves products of the same type; very similar attributes) 2. Product Competition (relates to products in same general category) 3. Generic Competition (fulfills same general need/want) 4. Total Budget Competition (competes for same consumer dollar) Product Similarities to your product Differences from your product Competitive edge over your product Deficiencies relative to your product Positioning of the competitor Pricing Strategies