FY2013 Arlington Fire Department Annual Report FY 2013 | Page 52

Page 52

419,463
Dispatch Center
Calls for Service
from the 9-1-1
Switch in FY2013.

FY2010 Through FY2013 Average Dispatch Time Percentage For
The Fire and Police Departments
100.00%
90.00%
80.00%
70.00%
60.00%
50.00%
40.00%
30.00%
20.00%
10.00%
0.00%

89.83% Of
Dispatch Center
Calls for Service
from the 9-1-1
switch were
answered in 6
seconds or less in
FY2013. Dispatch
excelled past the
FY2013 goal of 87%
by 3% overall.

% of Fire Prioirty 1 and 2
Calls Dispatched In <= 25
seconds
% of Police Emergency
and Priority 1 Calls
Dispatched <=2 minutes

Fire Department Average Dispatch Time on
Priority 1 and 2 Calls (seconds)
Goal < 25 Seconds

30
25.00

25.00

25.00

24.81

15

24.66

2

1

5

0.5

0

DUTY
DUTY

/ /

84.23%

85.74%

91.25%

71.53%

81.63%

81.56%

81.85%

82.08%

Goal < 2 Minutes

2.59
2.00

2.00

2.00

2.00

1.93

1.94

1.91

FY2011

FY2012

FY2013

1.5

10

FY2011

FY2013

25.00

17.26

FY2010

FY2012

Police Department Average Dispatch Time
on Emergency and Priority 1 Calls

2.5

23.75

FY2011

3

25
20

FY2010

FY2012

HONOR / /
HONOR

Working Together to Make Arlington Better.

0

FY2013

FY2010

COMPASSION
COMPASSION
52

EXCELLENCE
/ / EXCELLENCE