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Trident Trust
Trident Trust Average Score 2022 Average Score 2021 Average Score last 3 years Global Average Difference with Global Average Client Service 6.50 5.69 6.23 6.26 0.24 On-boarding 6.33 5.92 6.15 6.15 0.18 Fund Accounting 6.36 6.00 6.27 6.36 0.00 Investor Services 6.25 5.71 6.05 6.15 0.10 Reporting to Investors 6.27 5.73 6.08 6.17 0.10 Reporting to the Manager 6.50 6.07 6.44 6.26 0.24 Reporting to Regulators 6.17 5.13 5.66 6.12 0.05 Reporting to the Tax Authorities 5.25 5.45 5.47 6.19 -0.94 Reporting to Auditors 6.50 5.86 6.34 6.33 0.17 KYC , AML and Sanctions Screening 6.40 6.18 6.29 6.18 0.22 Middle Office Services N / A N / A 5.67 6.21 N / A Operations 6.25 N / A 6.13 6.25 0.00 Price 5.92 5.14 5.78 5.74 0.18 Average 6.23 5.72 6.04 6.18 0.05
T rident Trust has regained ground lost last year with an overall average back above 6.00 . At a category level it exceeds that average in a majority of service areas . Some 56 % of respondents for the provider rate its services in general as Excellent . One of the US-based clients in this position comments that , “ No firm is perfect . But Trident listens to me and actively pursues solutions to any issues I raise . I appreciate their proactive stance .” The biggest increase at a category level is for Reporting to Regulators , up from 5.13 to 6.17 . Reporting to Tax Authorities has , however , fallen from 5.45 to 5.25 . Price has recorded a surprising bounce from the lower to upper fives . One client is admirably honest in this regard . “ I believe that we are receiving a good value for the price paid for services ,” says the respondent . “ As for all customers , price is a difficult topic because everyone thinks they are paying too much . While this may be the case , looking at the value proposition compared to pricing is a better outcome .” Looking ahead , Trident has an eye on crypto assets , pointing to a steady stream of new funds coming to market , despite turbulence in 2022 . “ We expect that the turbulence in the crypto market in recent months will accelerate the push for higher levels of regulation of this asset class in a number of jurisdictions worldwide ,” says the firm .
86 Global Custodian Fund Services Annual 2022