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U . S . Bank Global Fund Services
U . S . Bank Global Fund Services Average Score 2022 Average Score 2021 Average Score last 3 years Global Average Difference with Global Average Client Service 6.75 6.73 N / A 6.26 0.49 On-boarding 6.33 6.20 N / A 6.15 0.18 Fund Accounting 6.88 6.00 N / A 6.36 0.52 Investor Services 6.75 6.17 N / A 6.15 0.60 Reporting to Investors 6.40 6.35 N / A 6.17 0.23 Reporting to the Manager 6.50 6.70 N / A 6.26 0.24 Reporting to Regulators 6.50 7.00 N / A 6.12 0.38 Reporting to the Tax Authorities 6.50 6.20 N / A 6.19 0.31 Reporting to Auditors 7.00 6.39 N / A 6.33 0.67 KYC , AML and Sanctions Screening 6.60 5.94 N / A 6.18 0.42 Middle Office Services 6.40 6.80 N / A 6.21 0.19 Operations 6.60 N / A N / A 6.25 0.35 Price 5.88 5.93 N / A 5.74 0.14 Average 6.55 6.37 N / A 6.18 0.37
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. S . Bank is one of the few providers in the 2022 survey to receive the highest possible average category score of 7.00 , in this case for Reporting to Auditors . “ U . S . Bank takes the lead in all interactions with the auditors and their service is highly responsive ,” says one respondent . “ We switched audit firms in 2021 which resulted in additional work which the Administrator handled perfectly .” Most of U . S . Bank ’ s category results are in the middle-to-high sixes and above the global category averages by between 0.14 and 0.67 . “ We are very pleased with the levels of service from U . S . Bank Global Fund Services . We have worked with them or their prior incorporated entities for nearly 15 years and the level of service has been consistently excellent ,” says a longstanding client . “ They are a highly professional but pragmatic organisation who are willing to deal with new issues and queries with an approachable and open viewpoint .” The bank highlights that it is investing in and adopting cloud technologies that will make its infrastructure more resilient and scalable : “ This scalability is a central tenet of our process design and software development and selection processes . We are also adopting cloud-based caching services that will enable us to support more concurrent users without constraints on system resources .” In 2020 , U . S . Bank Luxembourg was founded as a flagship project for the group .
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