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Opus Fund Services
Opus Fund Services Average Score 2022 Average Score 2021 Average Score last 3 years Global Average Difference with Global Average Client Service 6.81 6.79 6.48 6.26 0.55 On-boarding 6.79 6.72 6.58 6.15 0.64 Fund Accounting 6.94 6.79 6.65 6.36 0.58 Investor Services 6.65 6.60 6.36 6.15 0.50 Reporting to Investors 6.56 6.65 6.52 6.17 0.39 Reporting to the Manager 6.81 6.60 6.41 6.26 0.55 Reporting to Regulators 6.71 6.14 6.17 6.12 0.59 Reporting to the Tax Authorities 6.71 6.60 6.60 6.19 0.52 Reporting to Auditors 6.80 6.67 6.52 6.33 0.47 KYC , AML and Sanctions Screening 6.88 6.74 6.62 6.18 0.70 Middle Office Services 7.00 6.71 6.65 6.21 0.79 Operations 6.93 6.67 6.46 6.25 0.68 Price 6.56 6.60 6.24 5.74 0.82 Average 6.78 6.64 6.48 6.18 0.60
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pus is one of the highest scoring providers this year , particularly among respondents in the $ 250 million to $ 1 billion AUM segment . An unusually high number of respondents ( 59 %) have awarded the same score for all categories , suggesting that they retain an overall ‘ gut ’ appreciation of the level of service provided , without assessing the individual services too closely . In an age where retaining talent is an increasing challenge , Opus says it continues to maintain a headcount turnover below 5 %. “ We have not had a single client relationship manager leave in over five years , which ensures a loyal customer base , consistent service , and a deep understanding of our clients ,” it comments . Onboarding , a category like Pricing , often damned with faint praise , is well regarded by respondents for the firm . “ Opus onboarded our new fund with lots of hand holding and guidance . The set-up was as easy as it can be when you operate in a highly regulated industry ,” says one client . “ We have experienced an accelerated adoption of digital onboarding for investors and clients ,” Opus notes . “ The use of electronic platforms and portals has simplified the process for investors . This has however significantly increased the cyber risks faced , increasing the focus on cyber security best practices .” “ I have high expectations for our service providers and Opus Fund Services has always met or exceeded those expectations . I cannot ask for any better service over what we have received ,” says one client .
84 Global Custodian Fund Services Annual 2022