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MUFG Investor Services
MUFG Investor Services Average Score 2022 Average Score 2021 Average Score last 3 years Global Average Difference with Global Average Client Service 6.20 5.92 6.21 6.26 -0.06 On-boarding 6.17 5.57 5.91 6.15 0.02 Fund Accounting 6.27 6.17 6.31 6.36 -0.09 Investor Services 5.82 5.88 5.90 6.15 -0.33 Reporting to Investors 6.00 5.77 5.92 6.17 -0.17 Reporting to the Manager 6.18 5.86 6.18 6.26 -0.08 Reporting to Regulators 6.17 6.00 6.06 6.12 0.05 Reporting to the Tax Authorities 6.00 5.09 5.70 6.19 -0.19 Reporting to Auditors 6.30 6.57 6.29 6.33 -0.03 KYC , AML and Sanctions Screening 6.20 6.00 5.73 6.18 0.02 Middle Office Services 5.67 5.29 N / A 6.21 -0.54 Operations 5.89 5.94 5.94 6.25 -0.36 Price 5.33 5.71 5.68 5.74 -0.41 Average 6.02 5.83 5.99 6.18 -0.16
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UFG ’ s core fund administration platform services almost $ 800 billion in assets providing services to clients across all investment strategies , asset types and fund structures . MUFG Investor Services has seen an overall rise in scores this year , taking its average from Good into Very Good territory . It exceeds the global category averages for Onboarding , Reporting to Regulators , and KYC , AML and Sanctions Screening . With regard to the first of these , one US-based client describes its approach as “ very thorough and adaptable .” For the bread-and-butter function of Fund Accounting , a UK client lauds a “ 100 % track record . All NAV ' s have been on time , none have ever needed to be restated . Could not be better ; excellent service from a fantastic team .” In March , MUFG Investor Services established a new operational centre in Limassol , Cyprus . The new office provides key infrastructure necessary to support MUFG Investor Services rapid growth across Europe and complements its existing operation hub in Dublin . One Hong Kong-based client seems committed to MUFG for the long term . “ We have terminated two other administrators and consolidated business with MUFG ,” it says . “ We considered other options with our most recent ( pending ) launch but are likely to keep the new fund structure with MUFG too . We appreciate their professionalism and have been particularly impressed with their service levels ( being maintained ) during the pandemic .”
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