• 90 percent reduced employee workload in identifying customer order anomalies
• $ 1.3 million in revenue variance ( across 15 percent of its customers , where the ordered amount was less or more than normal ) identified in just two months
• Lower costs by reducing the need to ship more expensive , alternative solutions or to expedite delivery when the right item is not in stock
• Better customer retention , with sales able to quickly contact customers to address new requirements
• Improved customer satisfaction by providing the right product instead of shipping alternative solutions
Oliver Packaging could implement the solution in less than 90 days because the Infor OS technology platform enabled the company to automate the process of collecting , analyzing and consuming data . Customer orders from Infor CloudSuite Industrial are automatically collected and managed in the Infor Data Lake , with integrated services to build , deploy and consume AI-driven insights . The Infor OS platform includes tools for data integration , data management , reporting and analytics , and enterprise performance management , as well as tools for machine learning and AI solutions , so that Oliver Packaging can deploy data-driven applications in weeks instead of months .
As a data-driven company , Oliver Packaging has been closely tracking the company ’ s return on investment in moving to the cloud with Infor CloudSuite Industrial .
“ Every ERP integration has its challenges , but what ’ s critical is ensuring that you have the right partner with industry expertise to work through those issues ,” Summerfield said . “ We now have a system that has greatly improved our operations , and we ’ ve seen significant margin improvement simply because we ’ re able to better project what products we need . This company is light years from where it was four years ago .”
Four years ago , Oliver Packaging worked with Infor and its implementation partner , Decision Resources , Inc . ( DRI ), to move to the cloud . Since then , both customers and employees are happier because customers can get the right products at the right time and employees can take advantage of the operational efficiencies now in place . This has resulted in Oliver Packaging achieving :
• A 55 percent increase in on-time deliveries
• A 15-point increase in its Net Promoter Score ( NPS )
• A 15-point increase in employee engagement
Watch
this video to see how Infor CloudSuite Industrial with Infor Coleman AI is helping Oliver Packaging optimize inventory via anomaly detection and forecasting , while improving customer service , productivity and margins .
www . infor . com / products / cloudsuiteindustrial
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