Oliver Packaging applies AI to Infor Cloudsuite Industrial to help provide critical food supplies
Infor ®, the industry cloud company , today announced that Oliver Packaging & Equipment Co . — a leading manufacturer of premium food equipment and meal packaging systems — is leveraging its integrated Infor CloudSuite Industrial and artificial intelligence ( AI ) solution to help provide critical food supplies to senior meals programs ( including Meals on Wheels America ), healthcare organizations , schools , grocery stores and more .
The integrated solution enabled Oliver Packaging , headquartered in Walker ( Grand Rapids ), Michigan , to optimize its inventory 30 times faster while boosting customer and employee satisfaction .
“ The pandemic created greater demand for packaged meals , combined with supply chain challenges ,” said Mitch Summerfield , president of Oliver Packaging . “ With Infor CloudSuite Industrial in place , we were able to
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We now have a system that has greatly improved our operations , and we ’ ve seen significant margin improvement simply because we ’ re able to better project what products we need .
meet these challenges and improve our business significantly across the board — margins , NPS [ 1 ] ( Net Promoter Score ), on-time delivery , and employee satisfaction . Now , with Coleman AI integrated into some of our key processes , we can stretch them even further simply because we ’ re able to better project what products we need .”
With customer purchase patterns continually changing , Oliver Packaging knew there had to be a better way to detect these changes so that the right products were delivered at the right time — to improve the bottom line and customer experience .
Leveraging integrated Infor Coleman AI services with Infor CloudSuite Industrial , Oliver Packaging implemented anomaly detection algorithms to identify abnormal customer orders and amounts quickly and more accurately . Daily processing of these anomalies , using machine learning , is delivered to the Oliver Packaging team in a userfriendly dashboard , where it reviews and analyzes the variances for sales and operations to make critical , real-time business decisions .
Implemented in less than 90 days , the AI solution has helped Oliver Packaging realize the following business benefits , in addition to optimizing its inventory 30 times faster to keep pace with shifting customer demand :