Q: Parts availability is often cited as a major cause of repair delays. How do you address this?
A: Our system proactively identifies potential parts delays during the initial assessment / estimation phase. We don’ t wait for repairers to discover parts issues mid-repair. Once required components are identified, we can source genuine parts from alternate suppliers instantly if primary suppliers have delays. This parts management capability, combined with pre-agreed repair times, means fleet managers get realistic timelines they can rely on. Whether it’ s passenger vehicles, electric vehicles, buses, trucks, machinery, caravans, motorhomes, or motorcycles, we have established supply chains to prevent parts becoming the bottleneck.
Q: How does your integrated team approach prevent the delays that typically extend repair times?
A: Our estimators, assessors, and repair partners work as one coordinated team rather than separate entities passing vehicles between stages. When assessing a vehicle, we’ re not just documenting damage— we’ re prescribing the exact repair methodology based on trade experience and engineering knowledge. The repair network receives detailed specifications that eliminate guesswork and rework. This coordination means vehicles enter the repair process with a clear, accurate roadmap that prevents the scope changes and delays that typically occur when assessments are disconnected from actual repair capabilities, in short, we apply the correct repair method to ensure fair costs and get the vehicle back on the road faster.
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