FLEETDRIVE
Q: Vehicle downtime during repairs is crushing fleet productivity. What’ s the real solution beyond just fast assessments?
A: While our 24-hour assessments are crucial, the real breakthrough is our integrated approach. It’ s the combination of our expert estimators, qualified assessors, and repair network all working together to ensure the correct repair method is applied from the outset. My 25 years in insurance and fleet assessment, loss adjusting and accident management combined with my trade qualifications as a panel beater and mechanical engineering background, has taught me that getting it right the first time is what truly minimises downtime. We’ ve built a system where every stakeholder is aligned on the optimal repair approach before work begins.
Q: What’ s your key advice for fleet managers looking to minimise repair downtime?
A: Don’ t accept fragmented repair processes. Partner with providers who offer true integration— where assessment expertise, repair methodology, and parts management work together seamlessly. Twenty-five years in this industry has shown me that the fastest repairs come from getting everything right from the beginning then an immediate start zero stop until repairs are complete. Demand providers who can coordinate the entire process and proactively manage potential delays before they impact your operations, then receive one bill when the vehicle is repaired and back on the road, it costs nothing to reach out and have a chat about all our services, it’ s a simple upgrade to your current service.
To learn more, please visit www. helloclaims. com. au or email us at: solutions @ helloclaims. com. au
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